Frequently Asked Questions
Check-in, rooms, getting here and trade fair stays.
General
What are the check-in and check-out times?
Check-in is from 15:00 and check-out is by 12:00. We do our best to accommodate early check-in and late check-out, subject to availability.
Is parking free?
Yes, parking is free throughout your stay, and we also have an EV charging station.
Is breakfast included?
Our breakfast buffet is served every morning in the restaurant. Whether it is included depends on the rate you choose.
Rooms
Can I get a sea-view room?
The Sea View Junior Suite and the Family Room with Balcony both have a full sea view. Our other room types also come with sea-view options; just mention it when you book and we will arrange it subject to availability.
Getting here
How far is the Metrobus?
The İBB Sosyal Tesisler (Denizköşkler) Metrobus stop is about a one-minute walk from the hotel, with direct links across much of Istanbul.
How do I get here from the airport?
We are 45–55 minutes by car from Istanbul Airport and 75–90 minutes from Sabiha Gökçen. From Istanbul Airport you can also take the Havaist Avcılar bus, or the M11 metro to Halkalı and the Marmaray to Küçükçekmece. Message us on WhatsApp for transfers.
Trade fairs
How do I get to Tüyap?
It is about 14 km, 15–20 minutes by car depending on traffic. By Metrobus, board a Beylikdüzü-bound bus at the İBB Sosyal Tesisleri stop in front of the hotel and ride 13 stops to the last stop (Beylikdüzü Sondurak / TÜYAP).
How far is Istanbul Expo Center (IFM)?
Istanbul Expo Center in Yeşilköy (formerly CNR Expo) is about 9 km, 10–15 minutes by car. By public transport, take the Metrobus to Yenibosna and the M1A metro one stop to DTM–İstanbul Fuar Merkezi.
Can I make a group booking for a trade fair?
Yes. Fill in the request form on our trade fair page or message us on WhatsApp and we will prepare a quote for your company or group.
Spa & dining
What does Palace Spa offer?
We have a Turkish bath, sauna, steam room and massage treatments. Please contact reception for current hours and massage appointments.
Do I need to book a massage?
Yes, massages are by appointment. Stop by reception or message us on WhatsApp to find a time that suits you.
Reserve your sea-view room
Book online or message us on WhatsApp and we will note your sea-view request.


